Velox Freight eliminated 230 manual updates per day and never misses a status event.
Seven carrier APIs unified into a single automated pipeline. Shipment status synced to the CRM in real time. Customers notified before they think to ask.
The ops team spent half their day copying status updates between systems.
Velox Freight worked with seven carriers, each with their own portal or API format. Every status event, pickup confirmation, customs clearance, delivery exception, had to be manually checked, copied into Salesforce, and then forwarded to the customer. With 400+ active shipments at any time, this consumed the majority of the operations team's day and delays in updating the CRM meant account managers were always working on stale information.
One pipeline. Seven carriers. Zero manual data entry.
Every carrier event flows into a single normalised pipeline. The CRM stays current automatically. Customers are notified the moment something changes, without anyone composing an email.
Carrier APIs connected
Polling integrations built for seven carrier APIs and one EDI feed. Status events normalised into a single schema regardless of source format.
Status pipeline built
n8n workflow processes every inbound event: maps it to the correct shipment record, updates the internal tracking system, and evaluates whether customer notification is required.
CRM sync automated
Shipment milestones, picked up, in transit, customs cleared, delivered, written to the corresponding Salesforce opportunity in real time. No manual data entry.
Customer notifications triggered
Delay and delivery events trigger automated email and SMS notifications to the consignee. Templates personalised with shipment reference, ETA, and carrier contact.
Exception escalation added
Customs holds, carrier errors, and missed milestones flagged immediately in Slack to the responsible freight agent, with the full event history attached.
Live in 8 days
First carrier integration live in 8 days. All seven carriers and full CRM sync running within 3 weeks of project start.
The ops team does ops now. Not data entry.
Manual updates eliminated
Carrier status events, CRM entries, and customer notifications all automated end to end.
On-time notification rate
Customer status updates sent within 2 minutes of carrier event in the first full month of production.
CRM accuracy
Salesforce shipment records updated the moment a carrier event fires, no more end-of-day batch updates.
Days to first integration
First carrier live in 8 days. All seven carriers and full CRM sync running within 3 weeks.
The smallest stack that solved the problem.
Your most repetitive task
runs itself.
30-minute call. We'll map your highest-cost manual flow and scope what it takes to automate it, free, no deck.