Atlas Legal qualifies every caller before an associate picks up the phone.
A voice agent that identifies matter type, captures caller details, and routes to the right associate, or books a consultation directly. Associates arrive at every call briefed, not cold.
Associates were losing billable time to inbound calls they should never have taken.
Atlas Legal's inbound call volume had grown faster than the reception team. Associates were regularly interrupted to take calls that turned out to be misdirected, speculative, or better handled by a colleague in a different practice area. After-hours calls went to voicemail. Potential clients who called in the evening often did not call back the next morning.
A first-line agent that qualifies, captures, routes, and never transfers blind.
Every caller handled by a voice agent before any human gets involved. Associates only join calls that are ready for them, pre-briefed, pre-qualified, pre-routed.
Call categories mapped
Every inbound call type documented, new client enquiries, existing matter updates, billing queries, consultation bookings, with the correct routing logic for each.
Matter type classification built
Voice agent trained to identify legal matter type from caller description: corporate, employment, real estate, family, or litigation. Classification confirmed before routing.
Caller details captured
Name, contact number, matter type, and urgency captured conversationally and pushed to HubSpot as a new contact or matched to an existing client record.
Associate routing configured
Calls routed to the correct practice area based on matter type. Associates receive a pre-call brief via Teams, caller name, matter summary, and urgency, before answering.
Consultation booking added
New client enquiries offered a direct consultation booking. The agent checks associate availability and books a 30-minute slot in the firm's scheduling system without human involvement.
Live in 10 days
Voice agent live and handling real client calls across all practice areas within 10 days of kick-off. Associates reported fewer interruptions from the first week.
Associates bill more hours. The agent handles intake.
Calls resolved without transfer
Booking confirmations, status queries, billing questions, handled end to end by the agent without involving an associate.
After-hours intake capacity
New client enquiries captured and consultation slots booked outside office hours, a previously zero-revenue window.
Associates arrive briefed
Every transferred call arrives with a pre-call brief: caller name, matter type, urgency, and conversation summary.
Days to production
Voice agent live and handling real calls across all practice areas within 10 days of project kick-off.
The smallest stack that solved the problem.
Your phones answered
around the clock.
30-minute call. We'll map your inbound call types and show you what the agent can handle on day one, free, no deck.